Shipping & Delivery

Simple, reliable shipping.

At Kinory Labs, we aim to get every order packed and on its way as quickly as possible. Once your order has been dispatched, you’ll receive tracking information so you can follow its progress from shipment to delivery.

Free Shipping — Canada & United States

We offer free standard shipping on all orders within Canada and the United States, with no minimum purchase required.

Processing & Delivery

We aim to process and dispatch orders as quickly as possible. Delivery times vary depending on destination, carrier operations, weekends, holidays, weather, and other circumstances outside our control.

Once your order ships, tracking information will be provided by email. Please allow some time for tracking information to become active after receiving your shipment notification.

Address Accuracy

Please double-check your shipping information before completing your order. Customers should contact us as soon as possible if an address needs to be corrected.

Once an order has been handed to the carrier, we may not be able to modify or redirect the shipment.

Damaged Orders

Your order should arrive in proper condition. If your product arrives damaged, contact us with your order number and clear photographic evidence of the damage.

Once the damage has been verified, we’ll send a replacement at no additional cost.

We recommend contacting us as soon as possible after receiving a damaged shipment so we can resolve the issue quickly.

Lost or Delayed Packages

Carrier delays can occasionally happen. If your tracking has not updated for an unusually long period or you believe your package has been lost, contact our support team with your order number.

We’ll review the shipment and, when appropriate, work with the carrier to determine what happened and help resolve the issue.

International Shipping

At this time, our free-shipping policy applies specifically to Canada and the United States. Any additional destinations offered at checkout may have different shipping costs, delivery times, customs requirements, or import restrictions.

Customers outside Canada and the United States are responsible for ensuring that an order can legally be imported into their destination and for any applicable customs charges, taxes, duties, or carrier fees.

Questions About Your Shipment?

If you have any questions regarding an order, delivery, or damaged shipment, contact support@kinorylabs.com and include your order number so we can assist you as quickly as possible.

Fast fulfillment. Clear tracking. No unnecessary complications.